Refund policy

We have a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@droyalties.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@droyalties.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@droyalties.com.

RETURN POLICY

Mail returns for purchases made online to: 

Droyalties Store
If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less shipping charges. If you choose to have your package reshipped, a rerouting fee will be added to the original shipping fee.

For your protection, and to ensure prompt delivery, we recommend that you send your return item/items via UPS or insured Parcel Post. Please note that return shipping fees are non-refundable and the customer's responsibility. Your refund will be processed based on the original form of payment (minus return shipping and handling).

We are committed to our customers' satisfaction with our merchandise beyond the point of sale.  Merchandise may be returned for refunds or exchange within 7 days of purchase when accompanied by the following:

  • Original receipt/packing slip
  • Total original packaging

Refunds will be processed based on the original form of payment.

The following items cannot be returned or exchanged:

  • Gift Cards
  • Product Samples Packages or individuals
  • Personal products like undies, body care products, edibles
  • Single products purchased as part of a set (the entire set must be returned together).

DAMAGE POLICY

 All products and items are vetted before shipping to customers to prevent instances of customers receiving defective or damaged products. Once shipped, Droyalties Store bears no responsibility for products damaged in transit. In the event of such damage, a claim must be initiated by you, the purchaser within 7 days, and properly filed with the delivering carrier. We will be happy to assist in this process as needed.

We may also offer a replacement of the damaged items, or may offer an exchange for a product of equal or lesser value, upon return of the items in question, or we may issue you a refund (please note that we reserve the right to refuse issuance of replacement or issuance of refund for defective or damaged products).

Please contact us at support@droyalties.com between the hours of 9:00 AM and 5:00 PM, MST., Mondays to Fridays.  Our customer service representatives will be happy to assist you.

Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. The addressee must initiate damage claims against the shipper. We will be happy to assist if needed.

 

 

REFUND POLICY

 OVERVIEW

Defective or Damaged Products

All products and items are vetted before shipping to customers to prevent instances of customers receiving defective or damaged products. Once shipped, Droyalties Store bears no responsibility for products damaged in transit. In the event of such damage, a claim must be initiated by you, the purchaser within 7 days, and properly filed with the delivering carrier. We will be happy to assist in this process as needed.

We may also offer a replacement of the damaged items, or may offer an exchange for a product of equal or lesser value, upon return of the items in question, or we may issue you a refund (please note that we reserve the right to refuse issuance of replacement or issuance of refund for defective or damaged products).

 

Items Lost in Transit

By ordering from us, you agree to our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 20 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

 Lost or Stolen Packages

Droyalties Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Droyalties Store will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.