Return and Exchange Policy

RETURN & REFUND POLICY

We want you to love your purchase!
If you’re not completely satisfied, we’re here to help.

Returns:
You may return most new, unopened items within 7 days of delivery. Items must be unused, in their original condition and packaging.

Non-returnable items include:

Gift cards
Water bottles
Food jars
Personalized or custom-made items
Clearance or final sale items
Used or washed bedding, towels, or apparel

How to Start a Return:
Kindly fill out the contact form, including your order number and reason for return. We’ll provide return instructions.

Refunds:
Once we receive and inspect your returned item, we’ll notify you and issue a refund to your original payment method. Processing times may vary by bank.

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

RETURN POLICY

Mail returns for purchases made online to:

Droyalties Store
If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less shipping charges. If you choose to have your package reshipped, a rerouting fee will be added to the original shipping fee.

For your protection, and to ensure prompt delivery, we recommend that you send your return item/items via UPS or insured Parcel Post. Please note that return shipping fees are non-refundable and the customer’s responsibility. Your refund will be processed based on the original form of payment (minus return shipping and handling).

We are committed to our customers’ satisfaction with our merchandise beyond the point of sale. Merchandise may be returned for refunds or exchange within 7 days of purchase when accompanied by the following:

Original receipt/packing slip
Total original packaging

Refunds will be processed based on the original form of payment.

The following items cannot be returned or exchanged:

Gift Cards
Product Samples Packages or individuals
Personal products like undies, body care products, edibles
Single products purchased as part of a set (the entire set must be returned together).

REFUND POLICY

OVERVIEW

Defective or Damaged Products

All products and items are vetted before shipping to customers to prevent instances of customers receiving defective or damaged products. Once shipped, Droyalties Store bears no responsibility for products damaged in transit. In the event of such damage, a claim must be initiated by you, the purchaser, within 7 days and properly filed with the delivering carrier. We will be happy to assist in this process as needed.

We may also offer a replacement of the damaged items, or may offer an exchange for a product of equal or lesser value, upon return of the items in question, or we may issue you a refund (please note that we reserve the right to refuse issuance of replacement or issuance of refund for defective or damaged products).

Items Lost in Transit

By ordering from us, you agree to our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 20 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

Lost or Stolen Packages

Droyalties Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Droyalties Store will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

DAMAGE POLICY

Please contact us at support@droyalties.com between the hours of 9:00 AM and 5:00 PM, MST., Mondays to Fridays. Our customer service representatives will be happy to assist you.

Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. The addressee must initiate damage claims against the shipper. We will be happy to assist if needed.